Acai Plus Refund and Cancellation Policy

Last updated: October 30, 2026. CREATORRAI TECNOLOGIA LTDA, CNPJ 55.678.024/0001-96.

Changed your mind? Full refund

You can cancel and get all your money back, with no reason needed: within 7 days of purchase in Brazil (CDC art. 49), and within 14 days outside Brazil, through Paddle, as EU and UK law requires. It applies to every plan.

• Card: the refund shows up on your statement within one or two billing cycles, depending on your bank.
• Pix (Brazil): returned to the same account within 5 business days.
• Outside Brazil: refunded by Paddle, our reseller, to the same payment method.

Ask at help@acaisafe.com. For card subscriptions you can also use the customer portal, reached from acaisafe.com/conta. Plus ends when the refund is made.

Pre-sale

Plus is on pre-sale: the extension is coming soon. Your code goes by email and activates when the extension is available. If the code expires first, write to help@acaisafe.com and we will send another.

In the pre-sale, the 7 days count from the day the extension becomes available, not from purchase. Until that period ends, we refund everything you paid. In the pre-sale we sell only the yearly plan and the gift, by Pix. Your year starts when the extension becomes available. For gifts, it counts from activation.

Cancelling after the refund period

• Monthly and yearly card plans: cancel any time at acaisafe.com/conta. There is no fee. Plus stays on until the end of the period already paid, then does not renew.
• Prepaid Pix plans (Brazil): they don't renew on their own, so there is nothing to cancel. Plus lasts until the period ends.
• Unused time after that period is not refunded, except where the law requires it, or where we remove a paid feature (Terms, section 6). In that case we refund the pro-rata amount.

When a renewal fails

If your card declines a renewal, you have 3 days to update it, and Plus stays on meanwhile. After that the account returns to the free plan. Nothing is deleted.

Chargebacks

If you dispute a charge with your bank, Plus from that purchase ends while the dispute is open. If something went wrong, write to help@acaisafe.com first: it is faster.

Beware of scams

Acai never asks for payment by WhatsApp, SMS or phone, and never calls to offer a refund. Refunds only go back through the payment method used for the purchase.